Home and Mobile Banking Privacy Policy

CUSA FCU is owned by its members and run by a board of directors you elect. You can be confident that your financial privacy is taken very seriously and is a top priority. This privacy policy serves to explain how we collect, use, and safeguard your personal financial information.

CUSA secures your personal information from unauthorized access, use, or disclosure. CUSA secures the information you provide in a controlled and secured environment from unauthorized use through the use of oneway password encryption technology and the use of Secure Socket Layer (SSL) data transfer encryption.

Information We Collect About You

The server records home-banking logins. We collect and store certain information on authenticated members who use home banking. Visitors to CUSA's website remain anonymous until they choose to provide personal information in order to access account information that CUSA makes available online. All data that is recorded enables us to process and confirm those transactions. We may use technology, such as cookies, to keep track of your information. While it contains no member passwords or personal information, it identifies the member's computer and helps the Credit Union administer website security. As an example, we use cookies to 'time out' your authority to view information while you are authenticated in the home banking section. A cookie cannot be used to extract data from your PC.

If you submit a form, the information will be used as required in the normal course of business to fulfill your request. All of the information you send to us is encrypted for security and privacy purposes. The information will not be sold or shared with any third party outside the Credit Union.

We may disclose the information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, and follow your instructions as you authorize, or protect the security of our financial records.

Member's Role In Preserving Privacy

Members can proactively assist CUSA in the protection of their privacy by safeguarding their member numbers, personal identification numbers (PINS), and passwords, by changing their passwords periodically, and by taking care to sign off of the online banking website/mobile app after accessing personal information online.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

Request Account Data Removal (Mobile app and Home Banking)

To request user ID, device ID, and email address to be removed from the CUSA Mobile app and Home Banking visit https://www.cusafcu.org/contact-us-1 to request account data to be removed. Please note that you will lose access to Home and Mobile banking once this data is removed.