What you can expect
Click the online banking enroll option to get re-enrolled! When asked for username-enter your account number. You will be prompted to set your login ID as you continue. For passcode-enter the code emailed to you. You will be prompted to set your own passcode.
Be sure to delete the old TouchBanking app. We have our own branded app. Search CUSA FCU to download the new app. You no longer need an app code.
Mobile deposits are now available! Amounts over $200 do require CUSA approval. Once that is done, you will see your deposit post in minutes! Enjoy the faster postings!
Your current debit/ATM and credit cards will remain the same.
E-statements will not be processed for 2/28/23. Everyone will receive a paper statement for February. E-statements will resume when online banking enrollment is completed.
Dividends will be posted on the current system on 2/28/23 for the months of January and February for all CD accounts. On 4/1/23, dividends will be posted for the month of March on the new system and quarterly there after. All other share accounts will have the total quarter posted by 4/1/23.
Our routing number and account numbers will remain the same. Your electronic deposits and drafts will clear as they do today!
There is a slight change to the Kasasa processing cycle. Kasasa members, please click here for details.
Issues we are currently working on and will be resolved as soon as possible:
1) cross account access on Online/Mobile Banking-completed-please contact us if there accounts you still need to add!
2) deposit allocations not posting-please be sure to transfer deposits/payments on online banking or call us to post for you until this is resolved-still completing ( UPDATE-payments posting and working on deposits)-completed
3) February statements for e-statement members did not mail out as planned. Working with our printer to resolve.
4) Server errors on Home Banking at times.-Working with vendor to reduce down time.
5) e-Billing on the Bill Pay system-this will be restored as soon as possible.
What you need to do
You will need to re-enroll in bill payer and A2A services with our new system starting Thursday, March 2nd.
Bill payer users—your payees will not transfer to the new system. Please get your payee information from the current site by Monday, February 27th. The current system will be discontinued on Tuesday, February 28th. You may begin setup of new payees and pay bills on Thursday, March 2nd. We will have temporary access to the prior system. Please call us if you need any assistance.
Account to Account transfer users— your non-CUSA accounts will not transfer to the new system. You will need to set up those accounts starting Thursday, March 2nd. If you need to transfer funds, we will be glad to do that for you at no charge. Just give us call when you are ready.
Previous history will not carry over to the new system. Please contact us for any history needs you may have. We will be able to provide history to you, however you will not see it on online banking.
Quicken/Mint Users- please click here for special instructions that need to be completed prior to Tuesday, February 28th, 2023.
Enroll in online banking starting Thursday, March 2nd by clicking the ENROLL link under online banking on our home page . Be sure to enroll in e-statements and e-notices. Download our new CUSA FCU branded mobile app after your online banking enrollment is completed starting Thursday, March 2nd. Remote deposit services will continue to be available on the mobile app!
We want to thank all our members for your patience and understanding while this change takes place. You have completely blown us away by your support and generosity!
FAQ-Why did we make the change? This was a tough decision to make and one we would have preferred not to. Our long term processor was no longer making changes/improvements to the system we have used for many years. Instead of being forced to a system not of our choice, we decided to search for the best fit of our choice. This is a ongoing work in progress. These conversions are never easy, but we assure you it will be for the better in the end! We welcome your feedback and suggestions!
What’s going away
Our audio response phone system, CUSA Talk, will be retired effective March 1st. Please see online/mobile banking to monitor your account. Of course, our staff is always here to help if you wish not to use online sources.
What’s new
This robust system will include stronger integration and enhanced services to better serve you!
Some examples include Courtesy Overdraft Protection Pay, electronic notices, faster posting for Remote Deposits, just to name a few!